Age Verification 
Transgender Employees - Creating an Inclusive Work Community - Distance Learning CPD 
Communications for Small Business Owners - Distance Learning CPD 
Anger Management - Understanding Anger - Distance Learning CPD 
Care Certificate Standard 04: Equality and Diversity 
Bullying in the Workplace - Distance Learning CPD 
Workplace Wellness - Distance Learning CPD 
Business Ethics for the Office - Distance Learning CPD 
Care Certificate Standard 10: Safeguarding Adults 
Managing People 
Care Certificate Standard 01: Understand Your Role 
Oral Care for People with Additional Needs 
Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs.
However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships.
Learning Outcomes:
- What conflict is and how it can escalate.
- The types of conflict and the stages of conflict.
- The five most common conflict resolution styles and when to use them.
- How to increase positive information flow through non-verbal and verbal communication skills.
- Effective techniques for intervention strategies.
- Ways to manage conflicts to enhance productivity and performance
