Legionnaires 
Advanced Writing Skills - Distance Learning CPD 
Care Certificate Standard 09: Dementia and Cognitive Issues 
Goal Setting - Distance Learning CPD 
Team Building - Developing High Performance Teams - Distance Learning CPD 
Human Resources Training - HR for the Non-HR Manager - Distance Learning CPD 
Tissue Viability - An Introduction 
Business Ethics for the Office - Distance Learning CPD 
Stress Management - Distance Learning CPD 
Basic Business Management - Boot Camp for Business Owners - Distance Learning CPD 
Entrepreneurship 101 - Distance Learning CPD 
Employee Accountability - Distance Learning CPD 
Care Certificate Standard 09: Mental Health Awareness 
The Practical Trainer 
Venipuncture – Level 3 Theory 
Communications for Small Business Owners - Distance Learning CPD 
Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs.
However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships.
Learning Outcomes:
- What conflict is and how it can escalate.
- The types of conflict and the stages of conflict.
- The five most common conflict resolution styles and when to use them.
- How to increase positive information flow through non-verbal and verbal communication skills.
- Effective techniques for intervention strategies.
- Ways to manage conflicts to enhance productivity and performance
