End of Life Care- Level 3 
Delegation - The Art Of Delegating Effectively - Distance Learning CPD 
Employee Accountability - Distance Learning CPD 
Conflict Resolution - Getting Along In The Workplace - Distance Learning CPD 
HACCP 
Dementia - Interventions for Cognitive and Non-Cognitive 
Customer Service Training - Managing Customer Service - Distance Learning CPD 
Handling Information 
Environmental Sustainability - A Practical Approach to Greening Your Organization - Distance Learning CPD 
Bullying and Harassment 
Fire Safety 
High Reliability Organisations 
Autism Awareness 
Care Certificate Standard 10: Safeguarding Adults 
The Minute Taker's Workshop - Distance Learning CPD 
Call Centre Training - Sales and Customer Service Training for Call Centre Agents - Distance Learning CPD 
Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs.
However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships.
Learning Outcomes:
- What conflict is and how it can escalate.
- The types of conflict and the stages of conflict.
- The five most common conflict resolution styles and when to use them.
- How to increase positive information flow through non-verbal and verbal communication skills.
- Effective techniques for intervention strategies.
- Ways to manage conflicts to enhance productivity and performance
