Encouraging Sustainability and Social Responsibility in Business - Distance Learning CPD 
The ABCs of Supervising Others - Distance Learning CPD 
Equality and Diversity 
Building a Consulting Business - Distance Learning CPD 
Environmental Sustainability - A Practical Approach to Greening Your Organization - Distance Learning CPD 
Care Certificate Standard 08. Fluids and Nutrition 
Food Safety Level 1 
Business Succession Planning - Developing and Maintaining a Succession Plan - Distance Learning CPD 
Handling Information 
Business Ethics for the Office - Distance Learning CPD 
Care Certificate Standard 05: Work in a Person Centred Way 
Allergen Awareness 
Business Writing That Works - Distance Learning CPD 
Dementia Care Practice Level 3 
Project Management - All You Need to Know - Distance Learning CPD 
Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs.
However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships.
Learning Outcomes:
- What conflict is and how it can escalate.
- The types of conflict and the stages of conflict.
- The five most common conflict resolution styles and when to use them.
- How to increase positive information flow through non-verbal and verbal communication skills.
- Effective techniques for intervention strategies.
- Ways to manage conflicts to enhance productivity and performance
