Risk Assessment 
Drug Calculation 
Building a Brand on Social Media - Distance Learning CPD 
Active Listening - Distance Learning CPD 
Equality and Diversity 
Bullying in the Workplace - Distance Learning CPD 
Employee Dispute Resolution - Mediation through Peer Review - Distance Learning CPD 
Budgets and Managing Money - Distance Learning CPD 
Fire Safety 
Disability Awareness 
Communication Strategies - Distance Learning CPD 
Diversity Training - Celebrating Diversity in the Workplace - Distance Learning CPD 
Drugs & Alcohol Awareness 
Entrepreneurship 101 - Distance Learning CPD 
Dynamite Sales Presentations - Distance Learning CPD 
Business Etiquette - Gaining That Extra Edge - Distance Learning CPD 
Branding - Creating and Managing Your Corporate Brand - Distance Learning CPD 
First Aid 
Emotional Intelligence (One Day) - Distance Learning CPD 
Fire Warden 
End of Life Care - Advanced Planning 
Purchasing and Procurement Basics - Distance Learning CPD 
Business Writing That Works - Distance Learning CPD 
Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs.
However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships.
Learning Outcomes:
- What conflict is and how it can escalate.
- The types of conflict and the stages of conflict.
- The five most common conflict resolution styles and when to use them.
- How to increase positive information flow through non-verbal and verbal communication skills.
- Effective techniques for intervention strategies.
- Ways to manage conflicts to enhance productivity and performance
