Communication Strategies - Distance Learning CPD 
Business Leadership - Becoming Management Material - Distance Learning CPD 
Human Resources Training - HR for the Non-HR Manager - Distance Learning CPD 
Care Certificate Standard 04: Equality and Diversity 
Branding - Creating and Managing Your Corporate Brand - Distance Learning CPD 
Basic Business Management - Boot Camp for Business Owners - Distance Learning CPD 
Care Certificate Standard 09: Dementia and Cognitive Issues 
Goal Setting - Distance Learning CPD 
Care Certificate Standard 09: Learning Disability Awareness 
Dealing with the Media - Creating a positive working relationship 
Care Certificate Standard 11: Safeguarding Children 
Communication 
Beyond Workplace Politics - Distance Learning CPD 
Care Certificate Standard 02: Your Personal Development 
Encouraging Sustainability and Social Responsibility in Business - Distance Learning CPD 
Transgender Employees - Creating an Inclusive Work Community - Distance Learning CPD 
Business Process Management - Distance Learning CPD 
Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs.
However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships.
Learning Outcomes:
- What conflict is and how it can escalate.
- The types of conflict and the stages of conflict.
- The five most common conflict resolution styles and when to use them.
- How to increase positive information flow through non-verbal and verbal communication skills.
- Effective techniques for intervention strategies.
- Ways to manage conflicts to enhance productivity and performance
