Risk Assessment and Management in Care Level 3 
Anaphylaxis 
Care Certificate Standard 08. Fluids and Nutrition 
Building a Brand on Social Media - Distance Learning CPD 
Beyond Workplace Politics - Distance Learning CPD 
Writing for the Web - Distance Learning CPD 
The Practical Trainer - Distance Learning CPD 
Care Certificate Standard 13: Health and Safety 
Advanced Writing Skills - Distance Learning CPD 
Care Certificate Standard 07: Privacy and Dignity 
Communication Strategies - Distance Learning CPD 
Business Writing That Works - Distance Learning CPD 
Business Leadership - Becoming Management Material - Distance Learning CPD 
Business Succession Planning - Developing and Maintaining a Succession Plan - Distance Learning CPD 
Care Certificate Standard 04: Equality and Diversity 
Strategic Planning - Distance Learning CPD 
Age Verification 
High Reliability Organisations 
Health and Safety 
Workplace Violence - How to Manage Anger and Violence in the Workplace - Distance Learning CPD 
Survival Skills for the New Trainer - Distance Learning CPD 
Developing a Lunch and Learn Programme - Distance Learning CPD 
Process Improvement with Gap Analysis - Distance Learning CPD 
Workplace Wellness - Distance Learning CPD 
Safety in the Workplace - Distance Learning CPD 
Developing Your Executive Presence - Distance Learning CPD 
Blood Transfusion 
Equality, Diversity and Inclusion 
Care Certificate Standard 09: Learning Disability Awareness 
Conducting Effective Performance Reviews 
Care Certificate Standard 09: Mental Health Awareness 
Active Listening - Distance Learning CPD 
The Professional Supervisor - Distance Learning CPD 
Care Certificate Standard 02: Your Personal Development 
Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs.
However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships.
Learning Outcomes:
- What conflict is and how it can escalate.
- The types of conflict and the stages of conflict.
- The five most common conflict resolution styles and when to use them.
- How to increase positive information flow through non-verbal and verbal communication skills.
- Effective techniques for intervention strategies.
- Ways to manage conflicts to enhance productivity and performance
