Bribery Act Awareness 
Workplace Success - Seven Key Skills you'll Need - Distance Learning CPD 
Employee Dispute Resolution - Mediation through Peer Review - Distance Learning CPD 
Anger Management - Understanding Anger - Distance Learning CPD 
Beyond Workplace Politics - Distance Learning CPD 
Skills for the Administrative Assistant - Distance Learning CPD 
Developing Your Executive Presence - Distance Learning CPD 
Tough Topics - Talking to Employees about Personal Hygiene - Distance Learning CPD 
Goal Setting - Distance Learning CPD 
Building a Consulting Business - Distance Learning CPD 
Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs.
However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships.
Learning Outcomes:
- What conflict is and how it can escalate.
- The types of conflict and the stages of conflict.
- The five most common conflict resolution styles and when to use them.
- How to increase positive information flow through non-verbal and verbal communication skills.
- Effective techniques for intervention strategies.
- Ways to manage conflicts to enhance productivity and performance
