Care Certificate Standard 11: Safeguarding Children 
Care Certificate Standard 09: Learning Disability Awareness 
Research Skills - Distance Learning CPD 
Building a Brand on Social Media - Distance Learning CPD 
Business Ethics for the Office - Distance Learning CPD 
Medication 
Workplace Wellness - Distance Learning CPD 
Creating a Positive Work Environment - Distance Learning CPD 
Process Improvement with Gap Analysis - Distance Learning CPD 
Anger Management - Understanding Anger - Distance Learning CPD 
Drugs & Alcohol Awareness 
The ABCs of Supervising Others - Distance Learning CPD 
Building a Consulting Business - Distance Learning CPD 
Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs.
However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships.
Learning Outcomes:
- What conflict is and how it can escalate.
- The types of conflict and the stages of conflict.
- The five most common conflict resolution styles and when to use them.
- How to increase positive information flow through non-verbal and verbal communication skills.
- Effective techniques for intervention strategies.
- Ways to manage conflicts to enhance productivity and performance
