Budgets and Managing Money - Distance Learning CPD 
Essential First Aid 
Bullying in the Workplace - Distance Learning CPD 
Active Listening - Distance Learning CPD 
Anger Management - Understanding Anger - Distance Learning CPD 
Business Writing That Works - Distance Learning CPD 
Business Ethics for the Office - Distance Learning CPD 
Business Succession Planning - Developing and Maintaining a Succession Plan - Distance Learning CPD 
Safety in the Workplace - Distance Learning CPD 
Business Leadership - Becoming Management Material - Distance Learning CPD 
Information Governance 
Advanced Writing Skills - Distance Learning CPD 
The Minute Taker's Workshop - Distance Learning CPD 
Interview Skills 
Purchasing and Procurement Basics - Distance Learning CPD 
Risk Assessment and Management in Care Level 3 
Seizures 
Palliative and End of Life Care 
Business Etiquette - Gaining That Extra Edge - Distance Learning CPD 
Branding - Creating and Managing Your Corporate Brand - Distance Learning CPD 
Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs.
However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships.
Learning Outcomes:
- What conflict is and how it can escalate.
- The types of conflict and the stages of conflict.
- The five most common conflict resolution styles and when to use them.
- How to increase positive information flow through non-verbal and verbal communication skills.
- Effective techniques for intervention strategies.
- Ways to manage conflicts to enhance productivity and performance
