Risk Assessment and Management in Care Level 3 
Anaphylaxis 
Safeguarding Children 
Stress Awareness 
Care Certificate Standard 08. Fluids and Nutrition 
Safeguarding Adults 
Basic Business Management - Boot Camp for Business Owners - Distance Learning CPD 
Personal Brand Maximising Personal Impact - Distance Learning CPD 
Safeguarding Children Practice Level 3 
Strategic Planning - Distance Learning CPD 
Starting work 
Care Certificate Standard 04: Equality and Diversity 
Bullying and Harassment 
Slips, Trips and Falls: Hospitality 
Stand By Me - Dementia 
Developing a Lunch and Learn Programme - Distance Learning CPD 
Dementia Care Practice Level 3 
Planning for Workplace Safety - Distance Learning CPD 
Communications for Small Business Owners - Distance Learning CPD 
Pressure Ulcer Prevention (Acute & Community Setting) 
Workplace Wellness - Distance Learning CPD 
High Reliability Organisations 
Beyond Workplace Politics - Distance Learning CPD 
Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs.
However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships.
Learning Outcomes:
- What conflict is and how it can escalate.
- The types of conflict and the stages of conflict.
- The five most common conflict resolution styles and when to use them.
- How to increase positive information flow through non-verbal and verbal communication skills.
- Effective techniques for intervention strategies.
- Ways to manage conflicts to enhance productivity and performance
