Kickstarting Your Business with Crowdsourcing - Distance Learning CPD 
Telemarketing - Using the Telephone as a Sales Tool - Distance Learning CPD 
Fire Safety Awareness 
Entrepreneurship 101 - Distance Learning CPD 
Supervising Food Safety – Level 3 Award 
Introduction to the Food and Beverage Industry 
SALPS (Scottish Award for Licensed Premises Staff) 
Developing a Safety Procedures Manual - Distance Learning CPD 
Preventing Radicalisation - - CSTF Aligned 
Basic Business Management - Boot Camp for Business Owners - Distance Learning CPD 
Effective Planning and Scheduling - Distance Learning CPD 
Discipline and Grievance 
Tough Topics - Talking to Employees about Personal Hygiene - Distance Learning CPD 
Generation Gap - Closing the Generation Gap in the Workplace - Distance Learning CPD 
Beyond Workplace Politics - Distance Learning CPD 
Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs.
However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships.
Learning Outcomes:
- What conflict is and how it can escalate.
- The types of conflict and the stages of conflict.
- The five most common conflict resolution styles and when to use them.
- How to increase positive information flow through non-verbal and verbal communication skills.
- Effective techniques for intervention strategies.
- Ways to manage conflicts to enhance productivity and performance
