Body Language - Reading Body Language as a Sales Tool - Distance Learning CPD 
Process Improvement with Gap Analysis - Distance Learning CPD 
E-Commerce Management - Distance Learning CPD 
Writing Reports and Proposals - Distance Learning CPD 
Tissue Viability - Assessment and Treatment of Wound 
Creating a Positive Work Environment - Distance Learning CPD 
Tissue Viability - Dressings, Wounds and Pressure Relieving Equipment 
Fire Safety 
Workplace Wellness - Distance Learning CPD 
Prospecting for Leads like a Pro - Distance Learning CPD 
Giving Effective Feedback - Distance Learning CPD 
End of Life Care - Advanced Planning 
Data Protection - GDPR 
Health and Safety 
COVID-19 - Coronavirus - A Basic Guide 
Equality, Diversity and Inclusion 
Trade Shows - Getting the Most Out Of Your Trade Show Experience - Distance Learning CPD 
Diet And Nutrition 
Customer Service Training - Critical Elements of Customer Service - Distance Learning CPD 
Duty Of Care 
Care Certificate Standard 12: Basic Life Support 
Manual Handling of Objects 
Writing a Business Plan - Distance Learning CPD 
Workplace Ergonomics - Injury Prevention Through Ergonomics - Distance Learning CPD 
Human Resources Training - HR for the Non-HR Manager - Distance Learning CPD 
Care Planning and Record Keeping 
Creative Thinking and Innovation - Distance Learning CPD 
Venipuncture – Level 3 Theory 
Basic Business Management - Boot Camp for Business Owners - Distance Learning CPD 
Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs.
However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships.
Learning Outcomes:
- What conflict is and how it can escalate.
- The types of conflict and the stages of conflict.
- The five most common conflict resolution styles and when to use them.
- How to increase positive information flow through non-verbal and verbal communication skills.
- Effective techniques for intervention strategies.
- Ways to manage conflicts to enhance productivity and performance
