Care Certificate Standard 02: Your Personal Development 
Bullying and Harassment 
Business Leadership - Becoming Management Material - Distance Learning CPD 
Conducting Effective Performance Reviews - Distance Learning CPD 
Business Etiquette - Gaining That Extra Edge - Distance Learning CPD 
Conflict Resolution 
Conference and Event Management - Distance Learning CPD 
Communications for Small Business Owners - Distance Learning CPD 
Business Writing That Works - Distance Learning CPD 
Care Certificate Standard 06: Communication 
Allergen Awareness 
Accounting Skills for New Supervisors - Distance Learning CPD 
Care Certificate Standard 09: Dementia and Cognitive Issues 
Care Certificate Standard 10: Safeguarding Adults 
This content will look at how to respond to complaints, the complaints handling process and how to identify incidents and errors.
Learning Outcomes:
- Demonstrate how to respond to comments and complaints in line with legislation and agreed ways of working;
- Describe who to ask for advice and support in handling comments and complaints;
- Explain the importance of learning from comments and complaints to improve the quality of service;
- Describe how to recognise adverse events, incidents, errors and near misses;
- Explain what you must and must not do in relation to adverse events, incidents, errors and near misses; and
- Identify the legislation and agreed ways of working in relation to reporting any adverse events, incidents, errors and near misses.
