Bullying in the Workplace - Distance Learning CPD 
Communications for Small Business Owners - Distance Learning CPD 
Basic Life Support 
Blood Transfusion 
AUASP (Award for Underage Sales Prevention) 
Care Certificate Standard 05: Work in a Person Centred Way 
Care Certificate Standard 07: Privacy and Dignity 
Autism Awareness 
Care Certificate Standard 09: Learning Disability Awareness 
Building Relationships for Success in Sales - Distance Learning CPD 
Active Listening - Distance Learning CPD 
Advanced Writing Skills - Distance Learning CPD 
Accounting Skills for New Supervisors - Distance Learning CPD 
Care Certificate Standard 08. Fluids and Nutrition 
Bribery Act Awareness 
Care Certificate Standard 09: Mental Health Awareness 
This content will look at how to respond to complaints, the complaints handling process and how to identify incidents and errors.
Learning Outcomes:
- Demonstrate how to respond to comments and complaints in line with legislation and agreed ways of working;
- Describe who to ask for advice and support in handling comments and complaints;
- Explain the importance of learning from comments and complaints to improve the quality of service;
- Describe how to recognise adverse events, incidents, errors and near misses;
- Explain what you must and must not do in relation to adverse events, incidents, errors and near misses; and
- Identify the legislation and agreed ways of working in relation to reporting any adverse events, incidents, errors and near misses.
