Beyond Workplace Politics - Distance Learning CPD 
Budgets and Managing Money - Distance Learning CPD 
Care Certificate Standard 08. Fluids and Nutrition 
Active Listening - Distance Learning CPD 
Care Certificate Standard 07: Privacy and Dignity 
Building a Brand on Social Media - Distance Learning CPD 
Business Process Management - Distance Learning CPD 
Age Verification 
End of Life Care - Advanced Planning 
Business Ethics for the Office - Distance Learning CPD 
Business Leadership - Becoming Management Material - Distance Learning CPD 
Asperger Syndrome 
Anger Management - Understanding Anger 
Building Relationships for Success in Sales - Distance Learning CPD 
This content will look at how to respond to complaints, the complaints handling process and how to identify incidents and errors.
Learning Outcomes:
- Demonstrate how to respond to comments and complaints in line with legislation and agreed ways of working;
- Describe who to ask for advice and support in handling comments and complaints;
- Explain the importance of learning from comments and complaints to improve the quality of service;
- Describe how to recognise adverse events, incidents, errors and near misses;
- Explain what you must and must not do in relation to adverse events, incidents, errors and near misses; and
- Identify the legislation and agreed ways of working in relation to reporting any adverse events, incidents, errors and near misses.
