Branding - Creating and Managing Your Corporate Brand - Distance Learning CPD 
Basic Life Support 
Care Certificate Standard 09: Dementia and Cognitive Issues 
AUASP (Award for Underage Sales Prevention) 
Care Certificate Standard 01: Understand Your Role 
Care Certificate Standard 03: Duty of Care 
Asbestos Awareness 
Care Certificate Standard 05: Work in a Person Centred Way 
Allergen Awareness 
Bribery Act Awareness 
Autism Awareness 
Handling Information 
Care Certificate Standard 10: Safeguarding Adults 
Care Certificate Standard 07: Privacy and Dignity 
High Reliability Organisations 
Intrapreneurship - Distance Learning CPD 
Human Resources Training - HR for the Non-HR Manager - Distance Learning CPD 
Bullying and Harassment 
Goal Setting - Distance Learning CPD 
This content will look at how to respond to complaints, the complaints handling process and how to identify incidents and errors.
Learning Outcomes:
- Demonstrate how to respond to comments and complaints in line with legislation and agreed ways of working;
- Describe who to ask for advice and support in handling comments and complaints;
- Explain the importance of learning from comments and complaints to improve the quality of service;
- Describe how to recognise adverse events, incidents, errors and near misses;
- Explain what you must and must not do in relation to adverse events, incidents, errors and near misses; and
- Identify the legislation and agreed ways of working in relation to reporting any adverse events, incidents, errors and near misses.
