Body Language - Reading Body Language as a Sales Tool - Distance Learning CPD 
Branding - Creating and Managing Your Corporate Brand - Distance Learning CPD 
Communications for Small Business Owners - Distance Learning CPD 
Project Management Fundamentals - Distance Learning CPD 
Project Management - All You Need to Know - Distance Learning CPD 
Care Certificate Standard 11: Safeguarding Children 
Basic Life Support 
This content will look at how to respond to complaints, the complaints handling process and how to identify incidents and errors.
Learning Outcomes:
- Demonstrate how to respond to comments and complaints in line with legislation and agreed ways of working;
- Describe who to ask for advice and support in handling comments and complaints;
- Explain the importance of learning from comments and complaints to improve the quality of service;
- Describe how to recognise adverse events, incidents, errors and near misses;
- Explain what you must and must not do in relation to adverse events, incidents, errors and near misses; and
- Identify the legislation and agreed ways of working in relation to reporting any adverse events, incidents, errors and near misses.
