Conversational Leadership - Distance Learning CPD 
Equality and Diversity 
Creating a Google AdWords Campaign - Distance Learning CPD 
Pay and reward 
Managing Conflict 
Equality, Diversity and Human Rights - Promoting Understanding 
Marketing and Sales - Distance Learning CPD 
Call Centre Training - Sales and Customer Service Training for Call Centre Agents - Distance Learning CPD 
Kickstarting Your Business with Crowdsourcing - Distance Learning CPD 
Goal Setting - Distance Learning CPD 
Project Planning All You Need to Know - Distance Learning CPD 
Global Business Strategies - Distance Learning CPD 
Handling Redundancy 
Effective Planning and Scheduling - Distance Learning CPD 
Customer Service 
Diversity Training - Celebrating Diversity in the Workplace - Distance Learning CPD 
Mentoring for Mentors 
Business Etiquette - Gaining That Extra Edge - Distance Learning CPD 
Project Management Training - Understanding Project Management - Distance Learning CPD 
Communication between individuals is a two-way street, but communication between a small business and its customers is a multi-lane highway. Navigate this highway successfully and you increase customer numbers and profits. Set out on this highway unaware, ill-prepared, or unconvinced of its importance, and you will lose ground to your competitors.
This content is to introduce and reinforce the essential components of written communication that will connect you with existing and potential customers. If you are new to the communications highway, this content will provide the foundation for future development. If your company has some communications expertise, this content will help you strengthen and polish your essential components.
Learning Outcomes:
- Define the essential pieces of communication
- Customise these essential pieces for their company
- Identify the processes and plans needed for clear communications
- Develop, maintain, and evolve effective content for their communications
