Allergen Awareness 
Working Time and Holidays 
Conflict Resolution - Getting Along In The Workplace - Distance Learning CPD 
Creating a Dynamite Job Portfolio - Distance Learning CPD 
Writing for the Web - Distance Learning CPD 
Project Planning All You Need to Know - Distance Learning CPD 
Business Process Management - Distance Learning CPD 
Workplace Harassment - What It is and What to Do About It - Distance Learning CPD 
Asbestos Awareness 
Workplace Success - Seven Key Skills you'll Need - Distance Learning CPD 
CRM - An Introduction to Customer Relationship Management - Distance Learning CPD 
Business Ethics for the Office - Distance Learning CPD 
Conducting Effective Performance Reviews 
Business Succession Planning - Developing and Maintaining a Succession Plan - Distance Learning CPD 
Communication between individuals is a two-way street, but communication between a small business and its customers is a multi-lane highway. Navigate this highway successfully and you increase customer numbers and profits. Set out on this highway unaware, ill-prepared, or unconvinced of its importance, and you will lose ground to your competitors.
This content is to introduce and reinforce the essential components of written communication that will connect you with existing and potential customers. If you are new to the communications highway, this content will provide the foundation for future development. If your company has some communications expertise, this content will help you strengthen and polish your essential components.
Learning Outcomes:
- Define the essential pieces of communication
- Customise these essential pieces for their company
- Identify the processes and plans needed for clear communications
- Develop, maintain, and evolve effective content for their communications
