Advanced Writing Skills - Distance Learning CPD 
Workplace Violence - How to Manage Anger and Violence in the Workplace - Distance Learning CPD 
Public Relations Boot Camp - Distance Learning CPD 
Using Activities to Make Training Fun - Distance Learning CPD 
Developing a Training Needs Analysis - Distance Learning CPD 
Care Certificate Standard 07: Privacy and Dignity 
Care Certificate Standard 05: Work in a Person Centred Way 
Purchasing and Procurement Basics - Distance Learning CPD 
Care Certificate Standard 09: Mental Health Awareness 
Business Writing That Works - Distance Learning CPD 
Building a Consulting Business - Distance Learning CPD 
Communication between individuals is a two-way street, but communication between a small business and its customers is a multi-lane highway. Navigate this highway successfully and you increase customer numbers and profits. Set out on this highway unaware, ill-prepared, or unconvinced of its importance, and you will lose ground to your competitors.
This content is to introduce and reinforce the essential components of written communication that will connect you with existing and potential customers. If you are new to the communications highway, this content will provide the foundation for future development. If your company has some communications expertise, this content will help you strengthen and polish your essential components.
Learning Outcomes:
- Define the essential pieces of communication
- Customise these essential pieces for their company
- Identify the processes and plans needed for clear communications
- Develop, maintain, and evolve effective content for their communications
