Understand Your Role 
Handling Information 
High Reliability Organisations 
Transgender Employees - Creating an Inclusive Work Community - Distance Learning CPD 
Intrapreneurship - Distance Learning CPD 
Human Resources Training - HR for the Non-HR Manager - Distance Learning CPD 
Accounting Skills for New Supervisors - Distance Learning CPD 
Goal Setting - Distance Learning CPD 
Business Writing That Works - Distance Learning CPD 
Influence and Persuasion - Distance Learning CPD 
Care Certificate Standard 07: Privacy and Dignity 
Intermediate Project Management - Distance Learning CPD 
Trade Shows - Getting the Most Out Of Your Trade Show Experience - Distance Learning CPD 
Team Building - Developing High Performance Teams - Distance Learning CPD 
Kickstarting Your Business with Crowdsourcing - Distance Learning CPD 
Handling Redundancy 
Six Sigma Entering the Dojo - Distance Learning CPD 
Information Governance 
Basic Business Management - Boot Camp for Business Owners - Distance Learning CPD 
Inventory Management - The Nuts and Bolts - Distance Learning CPD 
Beyond Workplace Politics - Distance Learning CPD 
Communication between individuals is a two-way street, but communication between a small business and its customers is a multi-lane highway. Navigate this highway successfully and you increase customer numbers and profits. Set out on this highway unaware, ill-prepared, or unconvinced of its importance, and you will lose ground to your competitors.
This content is to introduce and reinforce the essential components of written communication that will connect you with existing and potential customers. If you are new to the communications highway, this content will provide the foundation for future development. If your company has some communications expertise, this content will help you strengthen and polish your essential components.
Learning Outcomes:
- Define the essential pieces of communication
- Customise these essential pieces for their company
- Identify the processes and plans needed for clear communications
- Develop, maintain, and evolve effective content for their communications
