Working Time and Holidays 
Business Process Management - Distance Learning CPD 
Business Succession Planning - Developing and Maintaining a Succession Plan - Distance Learning CPD 
Dynamite Sales Presentations - Distance Learning CPD 
Marketing with Social Media - Distance Learning CPD 
Employee Dispute Resolution - Mediation through Peer Review - Distance Learning CPD 
Delegation - The Art Of Delegating Effectively - Distance Learning CPD 
Customer Service 
Customer Service Training - Managing Customer Service - Distance Learning CPD 
Building a Brand on Social Media - Distance Learning CPD 
Equality and Diversity 
Anger Management - Understanding Anger - Distance Learning CPD 
Communication between individuals is a two-way street, but communication between a small business and its customers is a multi-lane highway. Navigate this highway successfully and you increase customer numbers and profits. Set out on this highway unaware, ill-prepared, or unconvinced of its importance, and you will lose ground to your competitors.
This content is to introduce and reinforce the essential components of written communication that will connect you with existing and potential customers. If you are new to the communications highway, this content will provide the foundation for future development. If your company has some communications expertise, this content will help you strengthen and polish your essential components.
Learning Outcomes:
- Define the essential pieces of communication
- Customise these essential pieces for their company
- Identify the processes and plans needed for clear communications
- Develop, maintain, and evolve effective content for their communications
