Care Certificate Standard 06: Communication 
Care Certificate Standard 10: Safeguarding Adults 
Customer Service Training - Critical Elements of Customer Service - Distance Learning CPD 
Care Certificate Standard 07: Privacy and Dignity 
Generation Gap - Closing the Generation Gap in the Workplace - Distance Learning CPD 
Creating Winning Proposals - Distance Learning CPD 
Conflict Resolution - Dealing With Difficult People - Distance Learning CPD 
Conquering Your Fear of Speaking in Public - Distance Learning CPD 
Diversity Training - Celebrating Diversity in the Workplace - Distance Learning CPD 
Managing Across Cultures - Distance Learning CPD 
Giving Effective Feedback - Distance Learning CPD 
Working Time and Holidays 
Meeting Management - The Art of Making Meetings Work - Distance Learning CPD 
Conversational Leadership - Distance Learning CPD 
Intrapreneurship - Distance Learning CPD 
Employee Dispute Resolution - Mediation through Peer Review - Distance Learning CPD 
Care Certificate Standard 11: Safeguarding Children 
Goal Setting - Distance Learning CPD 
Active Listening - Distance Learning CPD 
Communication between individuals is a two-way street, but communication between a small business and its customers is a multi-lane highway. Navigate this highway successfully and you increase customer numbers and profits. Set out on this highway unaware, ill-prepared, or unconvinced of its importance, and you will lose ground to your competitors.
This content is to introduce and reinforce the essential components of written communication that will connect you with existing and potential customers. If you are new to the communications highway, this content will provide the foundation for future development. If your company has some communications expertise, this content will help you strengthen and polish your essential components.
Learning Outcomes:
- Define the essential pieces of communication
- Customise these essential pieces for their company
- Identify the processes and plans needed for clear communications
- Develop, maintain, and evolve effective content for their communications
