Care Certificate Standard 03: Duty of Care 
Basic Life Support 
Budgets and Managing Money - Distance Learning CPD 
Anger Management - Understanding Anger - Distance Learning CPD 
Onboarding – The Essential Rules for a Successful Onboarding Programme - Distance Learning CPD 
Accounting Skills for New Supervisors - Distance Learning CPD 
Body Language - Reading Body Language as a Sales Tool - Distance Learning CPD 
Negotiating for Results - Distance Learning CPD 
CRM - An Introduction to Customer Relationship Management - Distance Learning CPD 
AUASP (Award for Underage Sales Prevention) 
Business Ethics for the Office - Distance Learning CPD 
Business Writing That Works - Distance Learning CPD 
Conducting Effective Performance Reviews - Distance Learning CPD 
Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable.
A major goal of this content is to help participants understand the impact that their communication skills have on other people. They will also explore how improving these skills can make it easier for them to get along in the workplace, and in life.
Learning Outcomes:
- Identify common communication problems that may be holding them back
- Develop skills to ask questions
- Learn what their non-verbal messages are telling others
- Develop skills in listening actively and empathetically to others
- Enhance their ability to handle difficult situations
- Deal with situations assertively
