Creating Winning Proposals - Distance Learning CPD 
Prospecting for Leads like a Pro - Distance Learning CPD 
Conflict Resolution - Dealing With Difficult People - Distance Learning CPD 
Kickstarting Your Business with Crowdsourcing - Distance Learning CPD 
Developing Your Training Programme - Distance Learning CPD 
Building Relationships for Success in Sales - Distance Learning CPD 
Bullying in the Workplace - Distance Learning CPD 
Conquering Your Fear of Speaking in Public - Distance Learning CPD 
Care Certificate Standard 10: Safeguarding Adults 
Creating a Positive Work Environment - Distance Learning CPD 
Care Certificate Standard 06: Communication 
Care Certificate Standard 12: Basic Life Support 
Business Writing That Works - Distance Learning CPD 
Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable.
A major goal of this content is to help participants understand the impact that their communication skills have on other people. They will also explore how improving these skills can make it easier for them to get along in the workplace, and in life.
Learning Outcomes:
- Identify common communication problems that may be holding them back
- Develop skills to ask questions
- Learn what their non-verbal messages are telling others
- Develop skills in listening actively and empathetically to others
- Enhance their ability to handle difficult situations
- Deal with situations assertively
