Data Protection - GDPR 
NLP Tools for Real Life - Distance Learning CPD 
Information Governance 
Customer Service Training - Managing Customer Service - Distance Learning CPD 
The Practical Trainer 
Managing Conflict 
Call Centre Training - Sales and Customer Service Training for Call Centre Agents - Distance Learning CPD 
Care Certificate Standard 07: Privacy and Dignity 
Public Relations Boot Camp - Distance Learning CPD 
Creating Winning Proposals - Distance Learning CPD 
Meeting Management - The Art of Making Meetings Work - Distance Learning CPD 
Managing Across Cultures - Distance Learning CPD 
Body Language - Reading Body Language as a Sales Tool - Distance Learning CPD 
Beyond Workplace Politics - Distance Learning CPD 
Reablement 
Building Relationships for Success in Sales - Distance Learning CPD 
Creating a Top-Notch Talent Management Programme - Distance Learning CPD 
Giving Effective Feedback - Distance Learning CPD 
Advanced Writing Skills - Distance Learning CPD 
Active Listening - Distance Learning CPD 
Crisis Management - Distance Learning CPD 
Measuring Training Results - Distance Learning CPD 
Problem Solving & Decision Making - Distance Learning CPD 
Autism Awareness 
Social Selling for Small Businesses - Distance Learning CPD 
Handling Redundancy 
Creating a Positive Work Environment - Distance Learning CPD 
Equality, Diversity and Human Rights - Promoting Understanding 
Intermediate Project Management - Distance Learning CPD 
Building a Consulting Business - Distance Learning CPD 
Environmental Sustainability - A Practical Approach to Greening Your Organization - Distance Learning CPD 
Conversational Leadership - Distance Learning CPD 
Customer Service 
Staff Appraisal Skills 
Business Succession Planning - Developing and Maintaining a Succession Plan - Distance Learning CPD 
Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable.
A major goal of this content is to help participants understand the impact that their communication skills have on other people. They will also explore how improving these skills can make it easier for them to get along in the workplace, and in life.
Learning Outcomes:
- Identify common communication problems that may be holding them back
- Develop skills to ask questions
- Learn what their non-verbal messages are telling others
- Develop skills in listening actively and empathetically to others
- Enhance their ability to handle difficult situations
- Deal with situations assertively
