Crisis Management - Distance Learning CPD 
Managing Conflict 
Encouraging Sustainability and Social Responsibility in Business - Distance Learning CPD 
Beyond Workplace Politics - Distance Learning CPD 
Problem Solving & Decision Making - Distance Learning CPD 
Generation Gap - Closing the Generation Gap in the Workplace - Distance Learning CPD 
Kickstarting Your Business with Crowdsourcing - Distance Learning CPD 
Equality, Diversity and Inclusion 
Managing Difficult Conversations - Distance Learning CPD 
Business Writing That Works - Distance Learning CPD 
Autism Awareness 
Business Succession Planning - Developing and Maintaining a Succession Plan - Distance Learning CPD 
Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable.
A major goal of this content is to help participants understand the impact that their communication skills have on other people. They will also explore how improving these skills can make it easier for them to get along in the workplace, and in life.
Learning Outcomes:
- Identify common communication problems that may be holding them back
- Develop skills to ask questions
- Learn what their non-verbal messages are telling others
- Develop skills in listening actively and empathetically to others
- Enhance their ability to handle difficult situations
- Deal with situations assertively
