Information Governance 
Beyond Workplace Politics - Distance Learning CPD 
Mastering the Interview - Distance Learning CPD 
Marketing for Small Businesses - Distance Learning CPD 
Measuring Training Results - Distance Learning CPD 
Motivation Training - Motivating Your Workforce - Distance Learning CPD 
Project Management - All You Need to Know - Distance Learning CPD 
Care Certificate Standard 09: Mental Health Awareness 
Orientation Handbook - Getting Employees Off to a Good Start - Distance Learning CPD 
Performance Management 
Problem Solving & Decision Making - Distance Learning CPD 
Writing a Business Plan - Distance Learning CPD 
Display Screen Equipment 
Body Language - Reading Body Language as a Sales Tool - Distance Learning CPD 
Making Training Stick - Distance Learning CPD 
Overcoming Objections to Nail the Sale - Distance Learning CPD 
Care Certificate Standard 12: Basic Life Support 
Prospecting for Leads like a Pro - Distance Learning CPD 
Basic Business Management - Boot Camp for Business Owners - Distance Learning CPD 
Money Laundering Awareness 
Project Management Fundamentals - Distance Learning CPD 
Anaphylaxis 
Managing People 
Self-Leadership - Distance Learning CPD 
Awareness of Mental Health, Dementia & Learning Disability 
Basic Life Support 
Age Verification 
Business Etiquette - Gaining That Extra Edge - Distance Learning CPD 
Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable.
A major goal of this content is to help participants understand the impact that their communication skills have on other people. They will also explore how improving these skills can make it easier for them to get along in the workplace, and in life.
Learning Outcomes:
- Identify common communication problems that may be holding them back
- Develop skills to ask questions
- Learn what their non-verbal messages are telling others
- Develop skills in listening actively and empathetically to others
- Enhance their ability to handle difficult situations
- Deal with situations assertively
