Call Centre Training - Sales and Customer Service Training for Call Centre Agents - Distance Learning CPD 
Business Leadership - Becoming Management Material - Distance Learning CPD 
Customer Service 
Business Succession Planning - Developing and Maintaining a Succession Plan - Distance Learning CPD 
Anger Management - Understanding Anger 
Catheterisation 
Care Certificate Standard 14: Handling Information 
Building Your Self Esteem and Assertiveness Skills - Distance Learning CPD 
Time Management 
Care Certificate Standard 04: Equality and Diversity 
Care Planning and Record Keeping 
Care Certificate Standard 03: Duty of Care 
Tissue Viability - Wound Bed Preparation 
Positive Behavioural Support 
Dementia - Interventions for Cognitive and Non-Cognitive 
Infection Control Level 3 
Palliative and End of Life Care 
Advanced Writing Skills - Distance Learning CPD 
Care Certificate Standard 08. Fluids and Nutrition 
Business Etiquette - Gaining That Extra Edge - Distance Learning CPD 
Communication Strategies - Distance Learning CPD 
Care Certificate Standard 13: Health and Safety 
Basic Business Management - Boot Camp for Business Owners - Distance Learning CPD 
Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable.
A major goal of this content is to help participants understand the impact that their communication skills have on other people. They will also explore how improving these skills can make it easier for them to get along in the workplace, and in life.
Learning Outcomes:
- Identify common communication problems that may be holding them back
- Develop skills to ask questions
- Learn what their non-verbal messages are telling others
- Develop skills in listening actively and empathetically to others
- Enhance their ability to handle difficult situations
- Deal with situations assertively
