Coaching and Mentoring - Distance Learning CPD 
Building Relationships for Success in Sales - Distance Learning CPD 
Influence and Persuasion - Distance Learning CPD 
Conversational Leadership - Distance Learning CPD 
Branding - Creating and Managing Your Corporate Brand - Distance Learning CPD 
Care Certificate Standard 09: Mental Health Awareness 
Business Succession Planning - Developing and Maintaining a Succession Plan - Distance Learning CPD 
Asbestos Awareness 
Giving and Receiving Feedback 
Getting Stuff Done - Personal Development Boot Camp - Distance Learning CPD 
Business Leadership - Becoming Management Material - Distance Learning CPD 
Budgets and Managing Money - Distance Learning CPD 
Active Listening - Distance Learning CPD 
Business Ethics for the Office - Distance Learning CPD 
Business Process Management - Distance Learning CPD 
Care Certificate Standard 08. Fluids and Nutrition 
Autism Awareness 
Communications for Small Business Owners - Distance Learning CPD 
Managing Across Cultures - Distance Learning CPD 
Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable.
A major goal of this content is to help participants understand the impact that their communication skills have on other people. They will also explore how improving these skills can make it easier for them to get along in the workplace, and in life.
Learning Outcomes:
- Identify common communication problems that may be holding them back
- Develop skills to ask questions
- Learn what their non-verbal messages are telling others
- Develop skills in listening actively and empathetically to others
- Enhance their ability to handle difficult situations
- Deal with situations assertively
