Allergen Awareness 
Creating a Dynamite Job Portfolio - Distance Learning CPD 
Business Process Management - Distance Learning CPD 
Care Certificate Standard 08. Fluids and Nutrition 
Conflict Resolution - Getting Along In The Workplace - Distance Learning CPD 
Care Certificate Standard 01: Understand Your Role 
Active Listening - Distance Learning CPD 
Complaints Handling 
Workplace Success - Seven Key Skills you'll Need - Distance Learning CPD 
Call Centre Training - Sales and Customer Service Training for Call Centre Agents - Distance Learning CPD 
Building a Consulting Business - Distance Learning CPD 
Anger Management - Understanding Anger - Distance Learning CPD 
Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable.
A major goal of this content is to help participants understand the impact that their communication skills have on other people. They will also explore how improving these skills can make it easier for them to get along in the workplace, and in life.
Learning Outcomes:
- Identify common communication problems that may be holding them back
- Develop skills to ask questions
- Learn what their non-verbal messages are telling others
- Develop skills in listening actively and empathetically to others
- Enhance their ability to handle difficult situations
- Deal with situations assertively
