Business Process Management - Distance Learning CPD 
Coaching and Mentoring - Distance Learning CPD 
Business Leadership - Becoming Management Material - Distance Learning CPD 
Call Centre Training - Sales and Customer Service Training for Call Centre Agents - Distance Learning CPD 
Communications for Small Business Owners - Distance Learning CPD 
Care Certificate Standard 09: Learning Disability Awareness 
Business Writing That Works - Distance Learning CPD 
Anger Management - Understanding Anger - Distance Learning CPD 
Anaphylaxis 
Branding - Creating and Managing Your Corporate Brand - Distance Learning CPD 
Business Succession Planning - Developing and Maintaining a Succession Plan - Distance Learning CPD 
Equality, Diversity and Inclusion 
Health and Safety 
Care Certificate Standard 04: Equality and Diversity 
Blood Transfusion 
Care Certificate Standard 05: Work in a Person Centred Way 
Business Ethics for the Office - Distance Learning CPD 
Advanced Writing Skills - Distance Learning CPD 
Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable.
A major goal of this content is to help participants understand the impact that their communication skills have on other people. They will also explore how improving these skills can make it easier for them to get along in the workplace, and in life.
Learning Outcomes:
- Identify common communication problems that may be holding them back
- Develop skills to ask questions
- Learn what their non-verbal messages are telling others
- Develop skills in listening actively and empathetically to others
- Enhance their ability to handle difficult situations
- Deal with situations assertively
