Delegation - The Art Of Delegating Effectively - Distance Learning CPD 
High Reliability Organisations 
Customer Service Training - Critical Elements of Customer Service - Distance Learning CPD 
Discipline and Grievance 
Customer Service Training - Managing Customer Service - Distance Learning CPD 
Dynamite Sales Presentations - Distance Learning CPD 
Asbestos Awareness 
Intermediate Project Management - Distance Learning CPD 
Business Process Management - Distance Learning CPD 
Dealing with the Media - Creating a positive working relationship 
Business Writing That Works - Distance Learning CPD 
Accounting Skills for New Supervisors - Distance Learning CPD 
Information Governance 
Purchasing and Procurement Basics - Distance Learning CPD 
Employee Accountability - Distance Learning CPD 
Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable.
A major goal of this content is to help participants understand the impact that their communication skills have on other people. They will also explore how improving these skills can make it easier for them to get along in the workplace, and in life.
Learning Outcomes:
- Identify common communication problems that may be holding them back
- Develop skills to ask questions
- Learn what their non-verbal messages are telling others
- Develop skills in listening actively and empathetically to others
- Enhance their ability to handle difficult situations
- Deal with situations assertively
