Care Certificate Standard 03: Duty of Care 
Care Certificate Standard 08. Fluids and Nutrition 
Allergen Awareness 
Basic Life Support 
Care Certificate Standard 02: Your Personal Development 
Care Certificate Standard 04: Equality and Diversity 
Medication 
Business Succession Planning - Developing and Maintaining a Succession Plan - Distance Learning CPD 
Care Certificate Standard 05: Work in a Person Centred Way 
Basic Business Management - Boot Camp for Business Owners - Distance Learning CPD 
Bullying in the Workplace - Distance Learning CPD 
Entrepreneurship 101 - Distance Learning CPD 
Safeguarding Adults 
Communication is essential to build relationships with people and is one of the values that underpin high quality care. As a care worker, you need to be able to communicate with the people you are supporting to encourage them to express their needs and preferences. This Video explores the various methods of communication.
Learning Outcomes:
- Reaction when communicating
- Verbal communication
- Vocabulary
- Body language
- Technological aids
- Language and communication needs
- Culture
- Checking understanding
- Confidential information
- Legislation
