Active Listening - Distance Learning CPD 
Asbestos Awareness 
Advanced Writing Skills - Distance Learning CPD 
Anger Management - Understanding Anger - Distance Learning CPD 
Fire Safety 
Business Leadership - Becoming Management Material - Distance Learning CPD 
Building a Consulting Business - Distance Learning CPD 
Emotional Intelligence (One Day) - Distance Learning CPD 
Preventing Radicalisation - - CSTF Aligned 
Time Management 
Business Succession Planning - Developing and Maintaining a Succession Plan - Distance Learning CPD 
Lean Process Improvement - Distance Learning CPD 
Building Your Self Esteem and Assertiveness Skills - Distance Learning CPD 
Communication Strategies - Distance Learning CPD 
Anger Management - Understanding Anger 
Business Ethics for the Office - Distance Learning CPD 
Beyond Workplace Politics - Distance Learning CPD 
Care Certificate Standard 12: Basic Life Support 
Building Relationships for Success in Sales - Distance Learning CPD 
Coaching and Mentoring - Distance Learning CPD 
Care Certificate Standard 10: Safeguarding Adults 
Safeguarding Adults 
Communication is essential to build relationships with people and is one of the values that underpin high quality care. As a care worker, you need to be able to communicate with the people you are supporting to encourage them to express their needs and preferences. This Video explores the various methods of communication.
Learning Outcomes:
- Reaction when communicating
- Verbal communication
- Vocabulary
- Body language
- Technological aids
- Language and communication needs
- Culture
- Checking understanding
- Confidential information
- Legislation
