Call Centre Training - Sales and Customer Service Training for Call Centre Agents - Distance Learning CPD 
Dealing with the Media - Creating a positive working relationship 
Falls Prevention 
Communications for Small Business Owners - Distance Learning CPD 
Anger Management - Understanding Anger - Distance Learning CPD 
Venipuncture – Level 3 Theory 
Work in a Person Centered Way 
Public Speaking - Presentation Survival School - Distance Learning CPD 
Asbestos Awareness 
First Aid Burns 
Business Etiquette - Gaining That Extra Edge - Distance Learning CPD 
Communication Strategies - Distance Learning CPD 
Advanced Writing Skills - Distance Learning CPD 
COSHH 
Person Centred Care 
Communication is essential to build relationships with people and is one of the values that underpin high quality care. As a care worker, you need to be able to communicate with the people you are supporting to encourage them to express their needs and preferences. This Video explores the various methods of communication.
Learning Outcomes:
- Reaction when communicating
- Verbal communication
- Vocabulary
- Body language
- Technological aids
- Language and communication needs
- Culture
- Checking understanding
- Confidential information
- Legislation
