Equality, Diversity and Inclusion 
Caring For Dying People 
Moving & Positioning 
Care Certificate Standard 11: Safeguarding Children 
Handling Information 
Fluids and Nutrition 
Bribery Act Awareness 
Asbestos Awareness 
Safeguarding Adults 
Essential First Aid 
Mental Capacity Act 
Communication is essential to build relationships with people and is one of the values that underpin high quality care. As a care worker, you need to be able to communicate with the people you are supporting to encourage them to express their needs and preferences. This Video explores the various methods of communication.
Learning Outcomes:
- Reaction when communicating
- Verbal communication
- Vocabulary
- Body language
- Technological aids
- Language and communication needs
- Culture
- Checking understanding
- Confidential information
- Legislation
