Building a Brand on Social Media - Distance Learning CPD 
Business Process Management - Distance Learning CPD 
Business Etiquette - Gaining That Extra Edge - Distance Learning CPD 
Building a Consulting Business - Distance Learning CPD 
Building Your Self Esteem and Assertiveness Skills - Distance Learning CPD 
Health and Safety 
Medication 
Bullying in the Workplace - Distance Learning CPD 
Safeguarding Adults 
Age Verification 
Care Certificate Standard 02: Your Personal Development 
Person Centred Care 
Call Centre Training - Sales and Customer Service Training for Call Centre Agents - Distance Learning CPD 
Awareness of Mental Health, Dementia & Learning Disability 
Care Certificate Standard 08. Fluids and Nutrition 
Allergen Awareness 
Care Certificate Standard 01: Understand Your Role 
Care Certificate Standard 04: Equality and Diversity 
Contracts and Written Statements 
Communication is essential to build relationships with people and is one of the values that underpin high quality care. As a care worker, you need to be able to communicate with the people you are supporting to encourage them to express their needs and preferences. This Video explores the various methods of communication.
Learning Outcomes:
- Reaction when communicating
- Verbal communication
- Vocabulary
- Body language
- Technological aids
- Language and communication needs
- Culture
- Checking understanding
- Confidential information
- Legislation
