Business Leadership - Becoming Management Material - Distance Learning CPD 
SALPS (Scottish Award for Licensed Premises Staff) 
Care Certificate Standard 02: Your Personal Development 
Accounting Skills for New Supervisors - Distance Learning CPD 
Basic Business Management - Boot Camp for Business Owners - Distance Learning CPD 
Care Certificate Standard 09: Mental Health Awareness 
Business Writing That Works - Distance Learning CPD 
Substance Misuse Awareness Level 3 
Preventing Radicalisation - - CSTF Aligned 
Business Succession Planning - Developing and Maintaining a Succession Plan - Distance Learning CPD 
Handling Information 
Communication is essential to build relationships with people and is one of the values that underpin high quality care. As a care worker, you need to be able to communicate with the people you are supporting to encourage them to express their needs and preferences. This Video explores the various methods of communication.
Learning Outcomes:
- Reaction when communicating
- Verbal communication
- Vocabulary
- Body language
- Technological aids
- Language and communication needs
- Culture
- Checking understanding
- Confidential information
- Legislation
