Cancer Awareness 
Care Certificate Standard 09: Mental Health Awareness 
Care Certificate Standard 03: Duty of Care 
Care Certificate Standard 05: Work in a Person Centred Way 
Basic Life Support 
Fire Safety Awareness 
AUASP (Award for Underage Sales Prevention) 
Autism Awareness 
Blood Transfusion 
Care Certificate Standard 04: Equality and Diversity 
Handling Information 
Communication is essential to build relationships with people and is one of the values that underpin high quality care. As a care worker, you need to be able to communicate with the people you are supporting to encourage them to express their needs and preferences. This Video explores the various methods of communication.
Learning Outcomes:
- Reaction when communicating
- Verbal communication
- Vocabulary
- Body language
- Technological aids
- Language and communication needs
- Culture
- Checking understanding
- Confidential information
- Legislation
