Care Certificate Standard 03: Duty of Care 
Kickstarting Your Business with Crowdsourcing - Distance Learning CPD 
Care Certificate Standard 05: Work in a Person Centred Way 
Building a Brand on Social Media - Distance Learning CPD 
Business Etiquette - Gaining That Extra Edge - Distance Learning CPD 
Business Succession Planning - Developing and Maintaining a Succession Plan - Distance Learning CPD 
Branding - Creating and Managing Your Corporate Brand - Distance Learning CPD 
Budgets and Managing Money - Distance Learning CPD 
Understand Your Role 
Call Centre Training - Sales and Customer Service Training for Call Centre Agents - Distance Learning CPD 
Your Healthcare Career 
Coaching and Mentoring - Distance Learning CPD 
Business Ethics for the Office - Distance Learning CPD 
Bullying in the Workplace - Distance Learning CPD 
Allergen Awareness 
Fire Safety Awareness 
Communication is essential to build relationships with people and is one of the values that underpin high quality care. As a care worker, you need to be able to communicate with the people you are supporting to encourage them to express their needs and preferences. This Video explores the various methods of communication.
Learning Outcomes:
- Reaction when communicating
- Verbal communication
- Vocabulary
- Body language
- Technological aids
- Language and communication needs
- Culture
- Checking understanding
- Confidential information
- Legislation
