End of Life Care - Advanced Planning 
Emotional Intelligence (One Day) - Distance Learning CPD 
High Reliability Organisations 
Entrepreneurship 101 - Distance Learning CPD 
Basic Internet Marketing 
Leadership Skills for Supervisors - Communication, Coaching, and Conflict - Distance Learning CPD 
Critical Thinking - Distance Learning CPD 
Change Management - Change and How to Deal With It 
Hiring for Success - Behavioural Interviewing Techniques - Distance Learning CPD 
Interview Skills 
Anger Management - Understanding Anger 
Facilitation Skills - Distance Learning CPD 
Essential First Aid 
Communication is essential to build relationships with people and is one of the values that underpin high quality care. As a care worker, you need to be able to communicate with the people you are supporting to encourage them to express their needs and preferences. This Video explores the various methods of communication.
Learning Outcomes:
- Reaction when communicating
- Verbal communication
- Vocabulary
- Body language
- Technological aids
- Language and communication needs
- Culture
- Checking understanding
- Confidential information
- Legislation
