Care Certificate Standard 10: Safeguarding Adults 
Anaphylaxis 
Developing a Safety Procedures Manual - Distance Learning CPD 
Allergen Awareness 
AUASP (Award for Underage Sales Prevention) 
Care Certificate Standard 09: Learning Disability Awareness 
Care Certificate Standard 04: Equality and Diversity 
Anger Management - Understanding Anger - Distance Learning CPD 
Equality, Diversity and Inclusion 
Moving & Positioning 
Care Certificate Standard 09: Dementia and Cognitive Issues 
Fire Safety Awareness 
Communication 
Mental Capacity Act 
Bullying and Harassment 
Person Centred Care 
Essential First Aid 
Communication is essential to build relationships with people and is one of the values that underpin high quality care. As a care worker, you need to be able to communicate with the people you are supporting to encourage them to express their needs and preferences. This Video explores the various methods of communication.
Learning Outcomes:
- Reaction when communicating
- Verbal communication
- Vocabulary
- Body language
- Technological aids
- Language and communication needs
- Culture
- Checking understanding
- Confidential information
- Legislation
