Body Language - Reading Body Language as a Sales Tool - Distance Learning CPD 
Asbestos Awareness 
Work in a Person Centered Way 
Advanced Writing Skills - Distance Learning CPD 
Basic Business Management - Boot Camp for Business Owners - Distance Learning CPD 
Care Certificate Standard 12: Basic Life Support 
Mental Capacity Act 
Coaching and Mentoring - Distance Learning CPD 
Branding - Creating and Managing Your Corporate Brand - Distance Learning CPD 
Anger Management - Understanding Anger - Distance Learning CPD 
Understand Your Role 
Essential First Aid 
Communication is essential to build relationships with people and is one of the values that underpin high quality care. As a care worker, you need to be able to communicate with the people you are supporting to encourage them to express their needs and preferences. This Video explores the various methods of communication.
Learning Outcomes:
- Reaction when communicating
- Verbal communication
- Vocabulary
- Body language
- Technological aids
- Language and communication needs
- Culture
- Checking understanding
- Confidential information
- Legislation
