Care Certificate Standard 03: Duty of Care 
Business Leadership - Becoming Management Material - Distance Learning CPD 
Care Certificate Standard 09: Dementia and Cognitive Issues 
Allergen Awareness 
Bribery Act Awareness 
Blood Transfusion 
Asbestos Awareness 
Giving and Receiving Feedback 
Asperger Syndrome 
Care Certificate Standard 06: Communication 
Essential First Aid 
Communication is essential to build relationships with people and is one of the values that underpin high quality care. As a care worker, you need to be able to communicate with the people you are supporting to encourage them to express their needs and preferences. This Video explores the various methods of communication.
Learning Outcomes:
- Reaction when communicating
- Verbal communication
- Vocabulary
- Body language
- Technological aids
- Language and communication needs
- Culture
- Checking understanding
- Confidential information
- Legislation
