Understand Your Role 
Care Certificate Standard 02: Your Personal Development 
Age Verification 
Care Certificate Standard 04: Equality and Diversity 
Your Healthcare Career 
Care Certificate Standard 10: Safeguarding Adults 
Public Speaking - Speaking Under Pressure - Distance Learning CPD 
Bullying in the Workplace - Distance Learning CPD 
Care Certificate Standard 03: Duty of Care 
Beyond Workplace Politics - Distance Learning CPD 
Care Certificate Standard 09: Dementia and Cognitive Issues 
Active Listening - Distance Learning CPD 
Budgets and Managing Money - Distance Learning CPD 
First Aid 
Advanced Writing Skills - Distance Learning CPD 
Care Certificate Standard 09: Learning Disability Awareness 
Basic Business Management - Boot Camp for Business Owners - Distance Learning CPD 
Business Etiquette - Gaining That Extra Edge - Distance Learning CPD 
Building Your Self Esteem and Assertiveness Skills - Distance Learning CPD 
Building a Consulting Business - Distance Learning CPD 
Business Leadership - Becoming Management Material - Distance Learning CPD 
Bullying and Harassment 
Coaching and Mentoring - Distance Learning CPD 
Mental Capacity Act 
Equality, Diversity and Human Rights - Promoting Understanding 
Branding - Creating and Managing Your Corporate Brand - Distance Learning CPD 
Equality, Diversity and Inclusion 
Communication is essential to build relationships with people and is one of the values that underpin high quality care. As a care worker, you need to be able to communicate with the people you are supporting to encourage them to express their needs and preferences. This Video explores the various methods of communication.
Learning Outcomes:
- Reaction when communicating
- Verbal communication
- Vocabulary
- Body language
- Technological aids
- Language and communication needs
- Culture
- Checking understanding
- Confidential information
- Legislation
