Call Centre Training - Sales and Customer Service Training for Call Centre Agents - Distance Learning CPD 
Dealing with the Media - Creating a positive working relationship 
Care Certificate Standard 04: Equality and Diversity 
Building a Consulting Business - Distance Learning CPD 
Public Speaking - Presentation Survival School - Distance Learning CPD 
Budgets and Managing Money - Distance Learning CPD 
Venipuncture – Level 3 Theory 
Communication Strategies - Distance Learning CPD 
Care Certificate Standard 11: Safeguarding Children 
Understand Your Role 
Communication is essential to build relationships with people and is one of the values that underpin high quality care. As a care worker, you need to be able to communicate with the people you are supporting to encourage them to express their needs and preferences. This Video explores the various methods of communication.
Learning Outcomes:
- Reaction when communicating
- Verbal communication
- Vocabulary
- Body language
- Technological aids
- Language and communication needs
- Culture
- Checking understanding
- Confidential information
- Legislation
