Basic Business Management - Boot Camp for Business Owners - Distance Learning CPD 
Asbestos Awareness 
Mental Capacity Act 
Basic Life Support 
Business Process Management - Distance Learning CPD 
Person Centred Care 
Business Succession Planning - Developing and Maintaining a Succession Plan - Distance Learning CPD 
Anaphylaxis 
Care Certificate Standard 09: Learning Disability Awareness 
Communication 
Communication is essential to build relationships with people and is one of the values that underpin high quality care. As a care worker, you need to be able to communicate with the people you are supporting to encourage them to express their needs and preferences. This Video explores the various methods of communication.
Learning Outcomes:
- Reaction when communicating
- Verbal communication
- Vocabulary
- Body language
- Technological aids
- Language and communication needs
- Culture
- Checking understanding
- Confidential information
- Legislation
