Allergen Awareness 
Care Certificate Standard 10: Safeguarding Adults 
Anaphylaxis 
Business Process Management - Distance Learning CPD 
Bribery Act Awareness 
Business Writing That Works - Distance Learning CPD 
AUASP (Award for Underage Sales Prevention) 
Beyond Workplace Politics - Distance Learning CPD 
Business Ethics for the Office - Distance Learning CPD 
Care Certificate Standard 04: Equality and Diversity 
Communications for Small Business Owners - Distance Learning CPD 
Building a Brand on Social Media - Distance Learning CPD 
Cancer Awareness 
Communication is essential to build relationships with people and is one of the values that underpin high quality care. As a care worker, you need to be able to communicate with the people you are supporting to encourage them to express their needs and preferences. This Video explores the various methods of communication.
Learning Outcomes:
- Reaction when communicating
- Verbal communication
- Vocabulary
- Body language
- Technological aids
- Language and communication needs
- Culture
- Checking understanding
- Confidential information
- Legislation
