Orientation Handbook - Getting Employees Off to a Good Start - Distance Learning CPD 
Business Succession Planning - Developing and Maintaining a Succession Plan - Distance Learning CPD 
Bullying in the Workplace - Distance Learning CPD 
Infection Control Level 3 
Marketing for Small Businesses - Distance Learning CPD 
Business Ethics for the Office - Distance Learning CPD 
Call Centre Training - Sales and Customer Service Training for Call Centre Agents - Distance Learning CPD 
Branding - Creating and Managing Your Corporate Brand - Distance Learning CPD 
Advanced Writing Skills - Distance Learning CPD 
Business Leadership - Becoming Management Material - Distance Learning CPD 
Communications for Small Business Owners - Distance Learning CPD 
Project Management Fundamentals - Distance Learning CPD 
Active Listening - Distance Learning CPD 
Business Etiquette - Gaining That Extra Edge - Distance Learning CPD 
Cancer Awareness 
Communication is essential to build relationships with people and is one of the values that underpin high quality care. As a care worker, you need to be able to communicate with the people you are supporting to encourage them to express their needs and preferences. This Video explores the various methods of communication.
Learning Outcomes:
- Reaction when communicating
- Verbal communication
- Vocabulary
- Body language
- Technological aids
- Language and communication needs
- Culture
- Checking understanding
- Confidential information
- Legislation
